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Help Center

How Does Shipping Work?


Shipping destinations:

  • We ship both locally (in the UK) and worldwide.
  • Free shipping and installation in the UK is offered.

Shipping times:

  • Local orders (within the UK) can take up to 20  business days to be delivered to you and installed by one our approved technicians
  • International orders take 45 business days to be delivered via UPS (insured). 
  • Please note,we cannot be held responsible for any damages that happen during delivery. 
  • Shipping time might vary depending on location, shipment method and other factors.

Shipping cost.

  • Digital orders such as joining the Cryptoway Academy or Brochure downloads will be delivered digitally

Payments

You can select your preferred payment method at checkout.

  • We accept secure payments for both local & international customers via bank transfer
  • We also accept cryptocurrency payments which are handled by Coinbase commerce.
  • Cash on Delivery is not available at this stage
  • More Payment methods will be available soon

Returns and Refunds

Due to the nature of our equipment at this stage returns are not possible. A 12 months warranty and phone support is always offered.

If your equipment has gone faulty or damaged, you can always send it back to us and we’ll make sure you’re up and running as quick as possible. We tend to offer a 14 day turn around to all of our customers.

Placing an order

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with the delivery information and select a payment method for the products.

Our support team is always happy to guide you at any step!

Please note, we do not accept telephone orders, all of our orders have to be processed through our official website www.cryptoway.co.uk 

Maintenance Packages

Two tiers are currently available when buying a mining product from Cryptoway

  • Silver
  • Gold

What does that get you?

  • Silver package : 12 months warranty, 365 days monitoring service, 50% discount on labor if you unit becomes defective after the warranty period expires.
  • Gold package : 12 months warranty + 365 days monitoring service. Tech support 7 days,365 days a year. 100% discount on labor if you unit becomes defective after the warranty period expires. In addition Access to Crypto Academy worth £899  ( releasing Q3 2022 ) , 20% discounts on hosting services (launching Q2 2022) 

Prices 

Silver Package: £19.99 pcm/ per unit (including VAT)

Gold Package : £29.99 pcm/ per unit (including VAT) 

We are the first company in the UK to be registered handling cryptocurrency mining. A VAT invoice will be issued for any purchase, making it deductible through your business.

From individuals who purchase one unit to companies who want to create a large project we here at Cryptoway can help you regardless of how big your crypto journey will be. Even if you start with just a couple of mining units we will be there to help you expand whenever you are ready.

Absolutely! This is what Cryptoway stands for. Being next to you every step of the way. 

Dependant on your level of support we have the following support structures.

  • Basic - 5 days a week via telephone 0203 831 7466 
  • Silver - 6 days a week (Monday to Saturday ) during business hours, with 2 hours of zoom meetings included
  • Gold - 7 days a week, 365 days a year with remote monitoring enabled.

From start to finish. This is the Cryptoway promise. Regardless if you're a tech guru, or just starting out, our company is focused on the end user's experience, which is you. All our units come with free delivery and installation, and  a crash course will be provided to you on the day of delivery. In addition our support team is always here for you, through web-chat, whatsapp, telephone and zoom. 
Absolutely. During COVID19 pandemic, all our staff have been working remotely. However, we have reserved access to our London office, where meetings can be held.